Privacy Policy
Last Updated Date: March 7, 2026
Learn how SilverBridge AI collects, uses, and protects your personal information and video content data.
Introduction
SilverBridge AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video search and knowledge platform.
SilverBridge AI does not sell customer data or video content to third parties.
Information We Collect
Personal Information
When you create an account or use our services, we may collect information such as your name, email address, company name, and billing information.
Video Content
We process video recordings you upload to our platform to provide transcription, topic indexing, and semantic search capabilities. Your assets remain your property.
Usage Data
We automatically collect information about how you interact with our platform, including search queries, features used, and access times, to improve our services.
User Content
Ownership
Users retain all ownership rights to the video recordings and materials uploaded to the SilverBridge AI platform.
Processing
By uploading content, you grant SilverBridge AI a limited, non-exclusive license to store, process, analyze, and index the content solely for the purpose of providing our services, including transcription, topic indexing, and search functionality.
How We Use Your Information
- To provide, maintain, and improve our video knowledge platform
- To process and transcribe your video content
- To analyze product usage and improve user experience
- To respond to your inquiries and provide customer support
- To send important updates about our services
- To detect and prevent fraud or security issues
- To comply with legal obligations
- To ensure platform security and prevent abuse
Data Security
We implement enterprise-grade security measures to protect your data, including encryption at rest and in transit, secure access controls, regular security audits, and compliance with industry standards. Your video content is stored in secure, SOC 2–compliant cloud infrastructure.
Data Retention
We retain your personal information and video content for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, and we will remove it within 30 days, unless retention is required by law. Backups may be retained temporarily for security and disaster recovery purposes.
Third-Party Services
We may use trusted third-party providers for infrastructure, analytics, payment processing, and AI processing services.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Objection to processing
- Withdrawal of consent
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
SilverBridge AI
Email: privacy@silverbridgeai.com